How often do you feel the pull to read up, learn more, prepare—just in case it helps you connect better, feel more empathetic, respond more appropriately? It’s a reasonable instinct. It looks responsible. It even feels generous. And yet… I keep wondering about the trade we’re making. As kids, we never paused at the door to decide whether we were adequately prepared to be good friends or play well with others. We didn’t check credentials. We didn’t review background information. We just...

The Meaning of No Rejection can sting worse than a scraped knee. In fact, brain scans show social rejection lights up the same  areas as...

3 Key Points in the book that resonated with me, their meaning, and how they apply to coaching.