I was given an opportunity I had been quietly hoping for—and working toward for years. Just as I was about to begin a live coaching demo on coaching who someone is being to inform what they do… Zoom decided to make me the preview and kicked me out of my own session.

How often do you feel the pull to read up, learn more, prepare—just in case it helps you connect better, feel more empathetic, respond more appropriately? It’s a reasonable instinct. It looks responsible. It even feels generous. And yet… I keep wondering about the trade we’re making. As kids, we never paused at the door to decide whether we were adequately prepared to be good friends or play well with others. We didn’t check credentials. We didn’t review background information. We just...

The Meaning of No Rejection can sting worse than a scraped knee. In fact, brain scans show social rejection lights up the same  areas as...